1. Who we are
We are Grat Control Valve, a professional manufacturer of precision-engineered control valves and actuators established in 2006.
Contact Details:
Registered Address: No. 62, Guanggu Avenue, East Lake High-tech Development Zone, Wuhan
Email: info@gratcv.com | Phone: +1 406 898 8621
2. Types of Personal Data We Collect
We collect personal data directly from you, automatically through our website, or from third parties when necessary:
- Contact Data: Name, email, phone number, company name, business address, and account details.
- Transaction Data: Billing/shipping addresses, product preferences, payment details (processed via secure third-party providers).
- Technical Data: Industry information, application requirements, and equipment specifications from inquiries or support requests.
- Website Usage Data: IP address, browser type, device info, pages visited, and cookie data (see Section 6).
- Communication Data: Records of emails, calls, or messages, including feedback and inquiries.
3. Purposes of Processing Your Data
We process your data for the following legitimate purposes:
Communications: Responding to inquiries, sharing product updates, or sending promotional materials (with your explicit consent, which you may withdraw at any time).
Fulfilling Orders & Services: Processing purchases, delivering products, managing accounts, and providing customer support.
Legal & Regulatory Compliance: Adhering to applicable laws (e.g., tax, accounting) and preventing fraud.
Improving Experiences: Analyzing website traffic, enhancing user experience, and tailoring technical or product information to your needs.
4. Data Storage & Retention
Storage Locations: Data may be stored on servers inside or outside the EU. When transferred to non-EU regions, we implement safeguards to ensure its protection.
Retention Periods: We retain data only as long as necessary for its intended purpose or as required by law. Outdated data is securely deleted or anonymized.
5. Your Rights Concerning Your Personal Data
You have the following rights regarding the data we hold:
- Access: Request a copy of the personal data we store about you.
- Correction: Ask us to update inaccurate or incomplete information.
- Erasure: Request deletion of your data under applicable conditions.
- Portability: Obtain your data in a structured format and request transfer to another entity.
- Restriction: Ask us to pause processing if you contest the accuracy or legality of data use.
- Objection: Oppose processing based on our legitimate interests (we will review and respond to such requests).
- Withdrawal of Consent: If we process data with your consent, you may revoke it, affecting future processing.
To exercise these rights, contact our Data Protection Officer at [dpo@gratcv.com] or the address in Section 1. We aim to respond within one month.
6. Cookies & Tracking Technologies
We use cookies and similar tools to improve functionality and analyze website use:
- Necessary Cookies: Essential for core website operations (e.g., security, session management).
- Functional Cookies: Remember preferences like language settings for a smoother experience.
- Analytical Cookies: Help us understand how you use the site (e.g., Google Analytics, with anonymized IPs).
- Marketing Cookies: Deliver targeted content or ads (require your consent).
You can manage cookie settings via your browser or our [Cookie Policy]. Opting out of non-essential cookies may affect website performance.
7. Sharing Your Data with Third Parties
We may share your data with:
- Trusted Partners: Suppliers, logistics providers, or payment processors involved in order fulfillment (bound by strict data protection agreements).
- Authorities: When required by law, to comply with legal obligations, or to protect our rights.
- Affiliated Entities: For internal business purposes, provided they maintain appropriate data protection standards.
We do not sell your personal data to third parties for marketing without your explicit consent.
8. Data Security
We take data protection seriously, using technical measures (e.g., encryption, access controls) and organizational practices (e.g., employee training) to prevent unauthorized access or misuse.
9. Children’s Privacy
Our services are not directed at individuals under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, contact us immediately to request deletion.
10. Updates to This Statement
We may update this policy to reflect changes in data protection practices or legal requirements. Revisions will be posted here with a new "Last Updated" date. Continued use of our site after changes indicates your acceptance of the updated terms.
11. Contact Us
For questions about this policy or your data, reach out to:
Data Protection Officer
Grat Control Valve
No. 62, Guanggu Avenue, East Lake High-tech Development Zone, Wuhan
Email: dpo@gratcv.com | Phone: +1 406 898 8621